Concept Marketing, Inc.

1-800-926-3277

Nickel Allergy Free  Earrings, Jewelry & Traffic Promotions!

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Guarantee:

Have a problem with a Concepts Product? Call / email us for return for replacement, repair, or exchange.* Product may be returned due to manufacturing defect or if causes skin irritation. Unhappy with your selection: you can exchange for a small Packaging cost handling fee. See below. The construction, finish & plating is guaranteed. Besides making Concepts Earrings non-irritating to Sensitive Ears, we use up to 10 times more gold on gold-tone styles than most other plated and vermeil lines. This fine jewelry finish of Concepts Earrings lasts for decades, where as the finish on other products can change within months, especially with women who have high acidic skin, which is often the case with sensitive women.** If you / your customer is not 100% completely satisfied contact us and we'll help - no worries! Now in the second generation, we offer the best customer support, the best products, all with a Southern Hospitality that can't beat!

RETURNS & EXCHANGES*

 

RETURNS/REPAIRS:
Defective Merchandise may be returned for repair, replacement or refund. Please insure and keep proof of return.
Click here for More Information / Optional Return Labels

 

EXCHANGE POLICY:
Concept will gladly issue credit or exchange for items not moving in your store at Cost less Packaging Cost (PC)

Steps:

1.) Call Concept for RA and to Order SALE PACK to use prior to return.

2.) Concept will send Sale Pack: Your Choice of Sales: Buy 1 Get 1 of Equal or Less Value Free; 30% Off or 50% Off.

3.) Run Sale for 2-4 weeks. This gives you an opportunity to create excitement and sales in your store! You can overlap your new order with the old merchandise, or wait until you return your old merchandise, your choice.

4.) Prepare remaining items for return. List out all style numbers you are returning and the retail ticket amount. If you want Concept to calculate the credit amount* no copies of invoices needed, otherwise please enclose copies of invoices showing what was paid for the items you are returning.

5.) Please Insure return shipment. Concept can not be responsible for packages lost in transit.

6.) Credit amount to be cost less Packaging Cost (PC)

Product purchased as padded $.19/pad

Product purchased with Boxes: $.59/box

Ear Piercing Earrings in Sterile Bubble Pack: $.25 /pack

*Concept calculates credit: Items normally sold at special costs, credit issued at special cost less packaging cost. Items normally sold at triple keystone, credit issued at triple keystone, less packaging cost. Ear Piercing Earrings no longer in sterile bubble packs can not be returned for credit.

 

Customer Service - Just a phone call, fax or email away!

Call: 1-800-926-3277  Fax: 1-800-247-7290

Email: info@Conceptsjewelry.com

 

Mailing  & Physical Address

Concept Marketing, Inc.

1000 Arendell Street

Morehead City, NC 28557 US

 

Hours of Operation

Monday - Friday 08:00 a.m. - 05:00 p.m. EASTERN

Closed Saturday & Sunday

Closed Holidays

 

Policies

Refund Policy:  Concepts are guaranteed quality. Please call 1-800-926-3277 M-F 8am-4:30 pm Eastern US or send a detailed email to laurie@conceptsjewelry.com. All payments are final and no refunds will be processed without contacting our customer service team.

Shipping Policy: All items will ship within 3 business day2 of the order being placed, or customer will be notified of delay with options.

The Guarantee: Strong, stable, guaranteed. Have a problem with a Concepts Product? Call us - or return for replacement, repair, or exchange.* Besides making Concepts Earrings truly non-irritating to Sensitive Ears, we use up to 10 times more gold on gold-tone styles than most other plated and vermeil lines. This fine jewelry finish of Concepts Earrings lasts for decades, where as the finish on other products can change within months, especially with women who have high acidic skin, which is often the case with sensitive women.** If your customer is not 100% completely satisfied with your Concepts earring we will repair, replace or refund your purchase price plus all shipping costs incurred. Your Satisfaction is Our Guarantee Since 1973! Now in the second generation, we offer the best customer support, the best products, all with a Southern Hospitality that can't be beat!

Privacy Policy: We respect and are committed to protecting your privacy. We will not sell your personally identifiable information to anyone. If you use our online catalog payment service, they may collect personally identifiable information , which they will not sell to anyone. The payment processing companies may also automatically receive and record information on their server logs from your browser including your IP address, cookie information.

Security Policy: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

 

*Items are sent back out in the packaging they are returned in, or in no packaging. (No Box, or Pad.) If an item is not available for repair or replacement, we will issue a credit. If you want to exchange an item that is not defective, there is a small restock fee to help cover the cost of the repackaging.

 

**Concepts Earrings for Sensitive Ears are made of Surgical Stainless Steel and 30 mils of 24Kt Gold Electroplated directly to the surgical stainless steel. Concepts 14Kt Gold earrings are made of nickel free 14Kt Gold. Concepts sterling silver pendants are made of nickel free sterling silver. Concepts necklaces used on the sterling silver pendants are Italian made, sterling silver

Concepts Earrings & Pendants are Proudly Made in the USA. Famiy Owned & Operated Since 1973

Concept Marketing, Inc.
1000 Arendell St.
Morehead City, NC 28557 USA

Phone: 1-800-926-3277 Fax: 1-800-247-7290

©2017